Students, faculty and campus staff experienced problems with the campus website during the first week of school because of a faulty plug-in.
Public Information Officer Rick Brewer said the IT department discovered one of the plug-ins responsible for continually checking the website’s 3,000 pages for broken links stopped working and this prevented the campus website from functioning correctly.
“We also had to remove the plug-in and reset the website in order for it to return to normal,” Brewer said. “They got to work right away and it took some time to get the right team member notified of the issue.”
The campus website was offline for all off-campus computers and mobile devices during the week of Aug. 24, but on-campus computers were unaffected.
The downtime affected many students but also many staff and faculty who needed to complete their work at home or elsewhere off-campus.
The website went back online on Aug. 25 and restored service for both on-campus and off-campus access, according to a campus-wide email sent by Elaine Ader, dean of information technology.
During the downtime, students were also randomly dropped from their classes, according to Brewer.
“I would encourage any student who had this happen to immediately contact their professors and ensure that they are still enrolled, or would like to be,” Brewer said.
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Email servers were also down and any attempted emails sent were not received between Aug. 25 and Aug. 29.
“This problem was confined to email that students sent using the Los Rios Google Apps System,” according to Interim President Michael Poindexter.
“Students wrote and believed they sent these emails, but the email system failed to actually deliver them to the inboxes of faculty and staff,” he said.
The email servers were corrected and went back online Aug. 30.
City College student Joseph Krause noticed the problem during the first week of the semester when trying to log onto the school website.
“After class I went home and tried accessing the school website. Come to find out, the web page wouldn’t load and it caused me to get very frustrated,” Krause said. “I use this website everyday, not only to find out what my assignments are and what work I need to do.”
City College student Eric Ngai also observed what happened the first week of school.
“While at school, most of the day I was able to get on just fine,” Ngai said. “When I got home one night I could not get on the website and I was stressed out. I’m glad the site was fixed.”
