In today’s economic climate, it can be hard to find a job with a specialized skill—but companies will always need employees with excellent customer service and interpersonal skills, also known as soft skills, which give a prospective employee a leg up on the competition.
“If you look at the descriptions of the [City College’s] customer service classes, you’ll see that they address many of the same qualities that employers are looking for,” said Sarah Eyanson, administrative assistant in the Business Division office. “Any SCC student would benefit from taking one or more of these courses, as the classes teach skills that will be valuable in any workplace, whether a mechanic shop, a daycare center, a recording studio, etc.”
City College offers a certificate in customer service through its Business Division. Students can enroll and complete a series of business classes, which include BUS 260, 261, 262, 263, and four elective classes from BUS 264-269.
According to the City College Business Advisory Committee, some of the most difficult skills to find in potential employees include communication skills, interpersonal skills, appropriate business behavior, and constructive adaptation to adversity and negative feedback.
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“Feedback from both our Business and Computer Information Science Advisory committees has been particularly vocal about the need for soft skills in both current employees and new hires,” Eyanson said.
These classes are available to all City College students and require no prerequisites. They are worth .5 credits each. Classes usually take place on Wednesday nights from 6-9:05 p.m., and in the fall 2011 semester will be offered at the West Sacramento Center.
For more information about customer service courses, students can consult the online class schedule or City College catalog.