Students were caught by surprise last week while trying to register for spring classes after some logged on to eServices to find that their enrollment dates had changed.

Susie Williams, spokesperson for the district office, said eServices was down for seven hours Monday, Nov. 29.

“We experienced a technical problem with eServices that began at about 1 p.m. and was fixed by about 8 p.m. During that time, no one could use eServices,” Williams said.

City College student Lia Seyman and some of her classmates checked their eService accounts and some found changes to their previously assigned enrollment date. Seyman said she was prompted to check hers by a classmate.

“He sent out an email to all the students in the class to inform us that his enrollment date had been changed and that we should check our eServices account,” Seyman said. “No email was sent to me from the college.”

Unlike some students, Seyman said she wasn’t too disappointed by the change because she was given an earlier enrollment date.
“I didn’t contact anyone to find out why my date was changed because
it had been moved forward,” Seyman said. “A notification email would have been nice, though.”

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“Each semester students come in with the concern their date has been changed,” Goff said. “This semester I’ve heard about the same number of inquiries as I have in the past.”

Neither Goff nor Williams is sure why the enrollment dates would have changed, and both are a little skeptical whether they actually did.

“Appointments don’t change after they’re assigned,” Goff said. “Emails are sent to students after appointments are assigned. If someone didn’t get an email, that is one issue, but the appointment wouldn’t have changed after being assigned,”

Students like Lia Seyman and her classmates weren’t convinced.

“My enrollment date was moved ahead,” Seyman said. “I know of at least two other students who had their enrollment dates changed and didn’t receive an email for sure.”

The glitch in the eServices system is an unlikely culprit, as the date-change had happened before Nov. 29. But Goff and Williams said firmly that enrollment dates are not changed after assignment. However, the damage from the unexplained error was minimal.

“To my knowledge, everyone whose appointment was delayed due to this problem did get enrolled,” said Williams. “Students who had appointments were able to enroll as soon as eServices